FAQ
Will my rent go up?
Not for your first 12 months, as long as no late fee is charged on your account. After that, rent can change with 30 days' notice by email, but we'll never raise it above our standard rate for new customers renting your unit.
Do you negotiate prices?
No. Everyone gets the same posted price for the same unit, whether you rent online, at the kiosk, or in the office. No haggling and no teaser rates. Here's how anyone can pay less: choose a unit a little farther from the door; sign up for AutoPay from your bank account (3% off every month, or 1% with card AutoPay); use any special we have posted; military members, veterans, and their spouses save 5%; and earn our $50 referral reward.
Are there any other fees?
No admin fee. Your stored things must be insured, either by your own policy or by the coverage you can add when you rent. Other charges only apply if they come up, such as a $20 late fee, and they're all listed in Section 4 of our rental agreement.
Do I need insurance?
Yes. Your stored things must be insured at all times, either by your own homeowner's or renter's policy (many cover items in storage, so check with your agent) or by the coverage you can add when you rent. Our tenant insurance isn't auto insurance, so for a vehicle, boat, or RV we strongly recommend keeping its own policy in force.
When can I get in?
Gate access is 24/7 with your code. Office hours: Monday to Friday 8:30 am to 5:30 pm, Saturday 10 am to 2 pm, closed Sunday.
Can I rent at night or on a weekend?
Yes, online or at our kiosk, any hour. Have your driver's license (or other photo ID) and your payment card or bank account ready. You'll sign online and get your gate code.
Climate-controlled or drive-up: what's the difference?
Climate units are inside, heated and cooled, with dedicated dehumidifiers. They're best for furniture, electronics, papers, photos, and anything that can mildew or warp. Drive-up units open to the outside so you can back right up to the door, but they aren't climate controlled.
Why do units of the same size cost a little more or less?
Inside our climate-controlled buildings, units of the same size are priced by how far you walk from the building's entry door. Premium units are closest to the door and cost about 3% more. Value units are farthest away and cost about 3% less. Standard units are in between, at our standard price. Some sizes have only two price levels. When you pick a size on our website, you'll see the choices side by side, so you can decide whether a shorter walk is worth it to you. To see only climate-controlled units or only drive-up units, tap Climate Control or Drive-Up Access above the unit list.
Can I store a car, boat, or RV?
Yes. Our drive-up vehicle bays (10x20 to 12x30) are private, most have fire sprinklers, and optional power runs the bay's light and a wall outlet. You drive right up, and nobody else touches your car, unlike warehouse-style car storage. Most of our 12x30 bays line up straight with a wide concrete drive aisle, so backing in a boat or camper trailer is easy (two are drive-in only). There's room for tools and spare parts too, or use a bay as a big storage unit. We also have two climate-controlled car bays with their own garage-door openers, and outdoor parking. Our tenant insurance isn't auto insurance, so we strongly recommend keeping your vehicle's own policy in force.
Can I get power in a vehicle bay?
Yes. Optional Vehicle Bay Electric runs your bay's light and its wall outlet (up to 15 amps) for $36 a month, billed with your rent. Add or drop it any time: email Office@TigerDenStorage.com or text (706) 203-5699.
Do I need my own lock?
No. We provide the lock, it's included, and we text you its code.
Do you have a military discount?
Yes, and thank you for your service. Active-duty, Guard and Reserve members, honorably discharged veterans (retirees included), and their spouses get 5% off monthly rent. Proof is needed within 7 days: a driver's license with the VETERAN mark or a DD-214 works; for active duty, we just need the service member's name and date of birth.
Do you have a referral reward?
Yes. When someone you refer rents with us and pays their first month on time, you get $50 (a rent credit if you rent with us). A referral is a new customer who isn't already renting with us. Just ask them to give your name when they rent.
What about pests?
Our buildings were professionally pre-treated, and we keep up preventive pest control on a regular schedule. Please don't store food or anything that attracts pests.
